Local Delivery Exclusive

To ensure the best quality and freshness of our grocery products, we now exclusively offer them via local delivery only. We're committed to delivering top-quality products, and we believe that local delivery is the best way to maintain the integrity and quality of our grocery selection.

: By keeping deliveries local, we can ensure that products arrive at your doorstep in peak condition.
: Limiting the distance our products travel helps reduce our carbon footprint, making it a greener choice for everyone.
: By focusing on local deliveries, we strengthen our ties to the community, ensuring you receive the freshest products while championing our shared local values.
: While our grocery items are only available for local delivery, the rest of our product range is available for shipping as usual. Browse our site for a wide variety of natural health products that can be shipped directly to your door!
: If you have any questions about our shipping policy or need assistance, please don't hesitate to to contact us.

Shipping & Returns

Canada Post Disruption Update

In light of the current Canada Post disruption, we have secured partnerships with alternative delivery providers to ensure consistent and timely fulfillment of your orders. Please be aware that our standard $20 shipping fee may be adjusted based on your order specifics during this period.

*Please Note: Refrigerated and Frozen Items are for Local Delivery and Pick-Up Only.

**If you are purchasing a refrigerated probiotic product, it will be out of refrigeration for the shipping and delivery period. By ordering a refrigerated probiotic, you are agreeing to this.

***Some products will not be in the exact same packaging as displayed on our site. We do our best to keep images of products up to date.

Shipping Costs

All orders are subject to a $20.00 shipping fee in Canada**.

Orders made on the weekend will be shipped the following business day in most cases.

**Please note that orders shipped to Yukon, NWT, Nunavut and a few other remote areas in other provinces(All remote areas are listed in Table 9) carry additional shipping charges based on weights.

*** Eastern Standard Time for all orders

Processing & Shipping Times

Orders will require 1-3 business days for processing and preparation for shipping. Depending upon the method of shipping that is selected your order should be received 1-5 business days after the processing period.

Local Delivery & Pickup Only for Specific Items

Cases: Any order containing cases are limited to local delivery or pickup. This ensures safe handling and timely delivery.

Large Glass Bottles: Due to their fragile nature, all orders containing large glass bottles (i.e. 1 L juices) are restricted to local delivery or pickup only.

Rural and Remote areas

Northern regions and remote areas – a location that is far removed from major urban centres or that receives infrequent service. All remote areas are listed in Table 9.

Airstage Locations

Locations where mail must be airlifted more than 6+ months of the year. Click here for a full list of postal codes ineligible for free economy shipping*

Cancellations

If after placing an order you decide that you would like to cancel it, we will attempt to accommodate your cancellation. The period that cancellation is possible in the early stages of processing. Unfortunately, after the packaging phase has started we will not be able to cancel your order.

Returns

At Fiddleheads, we want to ensure that our customers are satisfied with not only the products we provide but also the experience of purchasing them.

We will accept returns of unopened products within 14 days of purchase.
Products that are opened or marked as final sale can not be returned at this time.

Please contact our customer support team for any inquiries into returns and we will be happy to discuss our policies and hopefully lead you in a direction that is suitable for you.